Refund & Return Policy

REFUND POLICY

We accept returns and exchanges of unused,damaged and defective items within 21 days of delivery.We do not accept returns on customized orders and items.

Items should be packed in their original packaging and in their original condition. We recommend using UPS or USPS carriers with a tracking number.

Shipping charges are not refundable.

We do not offer free returns - the customer pays return fees.

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

Please let us know if your item is lost or damaged during transit, and we will file a claim with the carrier. You should provide pictures of the damaged items.

Shipments with "Arriving later" status or marked "Delivered" - are not considered lost.

We require all returned merchandise to be packed in its original condition otherwise the order loses all commercial value. Any order returned poorly packed or with evidence of product being used, will not qualify for a refund. For the same reason, returns of partial orders do not qualify for refunds.

We offer samples from our products to test our items before installation since they may not be suitable for every surface. It is the client's sole responsibility to try our items before use.

Our products do not qualify as defective if: the color is a bit different from that on the screen, the measurements purchased are wrong, the item does not meet your expectation and the wallpaper material purchased is not suitable for the project, or installation issues.